Meet Web Concentrate
An agency based in Sioux Falls, South Dakota, with over a hundred clients, Web Concentrate focuses on building marketing and ecommerce websites. Along with web development, they offer web-design services and post-launch maintenance. Web Concentrate clients rely heavily on web traffic to get their message and offerings in front of new prospects, so ensuring sites are always up is vital to their future.
+ WEEKLY CHALLENGES
In the first couple years after their 2010 inception, Web Concentrate’s clients were running on a shared hosting service. They soon started to experience a lot of downtime. Thinking that neighbors on the shared service might be creating the outages, they moved sites to a VPS hosting solution. The downtime issues did not resolve with the change, however. Dan Letsche, a Senior Developer at the company, recalls receiving an outage email every week. Some of the outages that Dan can recall lasted 30 minutes before getting resolved, primarily because Web Concentrate was unable to immediately reach a dedicated support team from the hosting provider. Clearly, hosting reliability was a major issue, and the lack of immediate support to resolve the outages prompted Web Concentrate to find a different web host.
+ THE SWITCH TO MEDIA TEMPLE
Web Concentrate made the move to Media Temple’s DV Managed hosting service. What differentiates DV hosting from competitors’ VPS platforms is that Media Temple uses high-performance hardware in secure, state-of-the-art data centers, drastically reducing the chances of failure.
“Besides the reliability for choosing Media Temple, I heard that Media Temple had really good support. I asked around a bit and people said that support was really good. Any initial questions I had, Media Temple was able to answer quickly. I always felt I could connect with someone if I needed to.” – Dan Letsche
After Web Concentrate made the switch, the outages they experienced dropped down to only about 6 a year, with none lasting more than 5 minutes, as per Dan. As Web Concentrate grew, they found their DV Managed solution could grow with them, thanks to easy scaling between resource levels. Web Concentrate also had around-the-clock access to Media Temple’s support team via chat and phone, which allowed for immediate help without the long wait. Media Temple’s knowledge base has been a key resource in helping Web Concentrate understand how to adjust elements of the hosting solution on their own. Lastly, Web Concentrate found the Plesk control panel included with their DV Managed hosting to be easy to use with its user-friendly tools.
Get started with minimal server work. Media Temple’s DV Managed hosting solution provides high-performance VPS and dedicated servers, configured with a robust LAMP stack and your choice of user-friendly control panel – Plesk or cPanel. DV Managed lets you get started building on professional-tier hardware without a ton of technical setup – and with Media Temple’s expert support backing you up.