Jun 18, 2013

(mt) Media Temple Introduces Next Generation VPS Hosting Platform and CloudTech Premium Technical Support

Loaded with More Features and Services, (mt)’s (dv) is Upgraded to DV Managed; (mt)’s (ve) is Upgraded to DV Developer; and next generation Nitro becomes DV Enterprise
CloudTech Elevates the Company’s Legendary Customer Support to a New Level with Advanced Technical Solutions

AUSTIN, TX – June 18, 2013 — Today, (mt) Media Temple, a leading provider of web hosting and cloud services, launches a slate of new products and services during this year’s HostingCon 2013 to further enhance its customer experience and provide time-saving solutions for small businesses, entrepreneurs and enterprises.

“When you combine our enhanced DV platform with the premium technical support you get with CloudTech, it’s easier than ever to run a successful digital business,” said Russell P. Reeder, president and COO of (mt) Media Temple. “We are innovating on digital infrastructure so our customers don’t have to.”

DV Managed, the latest iteration of (mt) Media Temple’s award-winning VPS hosting platform, brings affordable managed hosting to those who need it most – small and medium sized businesses, start-ups, and innovators looking for a digital infrastructure platform that allows them to focus on their ideas, not their servers. On the technical side, LAMP applications run 25% faster than the previous version and backups and maintenance complete 10X faster as well. DV Managed is pre-loaded with the most popular software packages, including CentOS, Apache, MySQL, PHP, Perl, Python, Ruby, Postfix, YUM package management, and Plesk Panel 11 from Parallels. From the managed perspective, DV Managed comes with a generous service level agreement (SLA) that may set the standard in the industry – the (mt) Media Temple 20/20 Uptime Guarantee – promising 99.999% server availability 24 hours a day, seven days a week.

Along with the SLA, DV Managed customers, during the first 30 days of launch, will also receive the CloudTech™ KickStart pack (a $237 value) – a 1:1 CloudTech consultation, an Advanced Performance Analysis, and a comprehensive Security Audit – to ensure that their platform is running optimally. Pricing for DV Managed, including all upgrades, guarantees and promotional CloudTech services, remains the same starting at $50 per month with no commitments required.

DV Developer, formerly known as (ve), streamlines the DV platform for speed, performance and efficiency. Packed with the same upgrades as DV Managed – 25% increase in LAMP performance, 10X increases in backups and maintenance, and industry leading software packages including Ubuntu, CentOS, Fedora, and Debian – DV Developer also provides rebootless updates – upgrade kernel and reboot without downtime, improved stats using vSwap, and unlimited scalability by removing the previous 20 service limit per account. DV Developer customers will also benefit from the new (mt) Media Temple 20/20 Uptime Guarantee. Pricing for DV Developer, including all upgrades, remains the same starting at $30 per month with no commitments required.

Rounding out the DV lineup is DV Enterprise, formerly known as (dpv) Nitro. DV Enterprise is a high-powered, incredibly fast single-tenant VPS hosting solution available with Plesk Panel 11 or without. Pricing for DV Enterprise starts at $2,000 per month with no commitments required.

“We are on a mission to make things more simple for our customers,” said Demian Sellfors, co-founder and CEO of (mt) Media Temple. “We now offer managed services so businesses can focus on what counts most, and we also now offer streamlined platforms that allow developers to reach their goals faster. Our new DV is the most efficient digital infrastructure we’ve ever built.”

Also at HostingCon 2013, Media Temple debuts CloudTech™ Premium Support, a one-of-a-kind technical service platform that provides customers solutions by certified CloudTech engineers at the application code level and includes a state-of-the-art 24/7 multi-channel support system. Already known for its award-winning customer support, the company is providing CloudTech as a deeper, more in-depth level of service and access for issues and improvements beyond the wide-ranging scope of services the company already provides.

“Third-party application-level support is risky business,” said Robert Gregory, vice president of Customer Support at (mt) Media Temple. “Our customers trust us to provide support at the server level and now they can trust us to handle the complex issues that could slow down or even crash their applications.”

This level of comprehensive end-to-end technical support is the foundation of what (mt) Media Temple calls “Technical Support as a Service” (TSaaS™). TSaaS helps (mt) Media Temple take the burden off of its clients by going beyond just identifying the issue, but also offering a solution.

“Client support and customer service is what we pride ourselves on the most and what differentiates (mt) Media Temple from other players in the industry. We continue to maintain our competitive edge through product upgrades such as the DV platform and innovation such as CloudTech and TSaaS,” offered Russell P. Reeder. “In response to the rapidly changing technology and expansion of cloud technology, we are constantly improving our hosting products to meet customer expectations and demands, whether it is a Fortune 500 company or an individual entrepreneur that wants to bring an idea to life.”

About (mt) Media Temple

From its inception in 1998, (mt) Media Temple has been on a mission to help people and businesses succeed online. Over 125,000 customers in 100 countries now rely on Media Temple’s simple tools for domain registration, web hosting, business applications, virtual servers, and other cloud services to power more than 1.5 million websites. We take pride in offering a premium service at a competitive price, along with exemplary 24/7 customer support. Our customers range from everyday people to top bloggers, creative professionals, and small businesses, as well as large enterprises like Starbucks, Adidas, Samsung, and Toyota. With 200 dedicated, U.S.-based employees, Media Temple has been repeatedly recognized as one of the fastest growing companies in North America—and one of the best places to work. Find us anytime on the web at www.mediatemple.net or on Twitter @MediaTemple.

Natascha French
Allison+Partners on behalf of Media Temple

About the Author More by this Author